Providing the best customer experience when on floor

How can you increase your productivity while handling floor shifts?

Our goal is to provide our customers with the very best customer experience possible. As floor agents we are often the first impression the customer will have of our real estate firm. A customer that calls or walks in to visit us should rightfully expect to be treated and viewed as the number one priority to us at that moment in time. We would expect no less when seeking professional services for ourselves.

Imagine how we might feel if our lawyer of physician decided to visit with us in the waiting room or at the front desk instead of taking us back to the privacy of their office or examination room where we could discuss our personal situation with them, enjoying the privacy and one on one attention we expect. 

The same holds true for us when a customer walks in on our floor shift. As professionals, we should invite them to join us in one of our conference rooms before qualifying and providing them with listing information. I understand there might be times when you are alone on floor and this simply will not be possible, however when we have staff available to attend to the front desk a floor agent should never be at the front desk with a customer standing/sitting for any length of time.