What do I say when buyers call about my pending listing?

Getting buyers through the front door

What do I say when buyers call about my pending listing?

An agent recently told me that a buyer called about one of their listings that is under contract. I asked the agent how they handled the call and this is the response:

She was asking about my listing that is pending, so I let her know that if she had any questions, to feel free to ask and that if they can’t get this property, I can definitely help them find what they are looking for.

The offer of helping potential buyers with any additional questions is a good response, but I suggested the agent consider a more direct approach.

Mr./Ms. Buyer, As we discussed, the specific home you called about is under contract. I will keep you updated on the status of this home and I will inform you immediately should it come back on the market. In the meantime, let’s schedule a time this weekend to go out and visit similar homes in the area that match the size and price of this home.

You might want to try a more direct approach as well when dealing with home buyers calling on listings that are no longer available.

Professional agents are required to manage untrained agents when it comes to completing the escrow section of the Contract.

Professional agents are required to manage untrained agents when it comes to completing the escrow section of the

Over and over again, my agents receive offers from other agents in the area, with the escrow section left blank or with a TBD entered.

That is not how we are suppose to handle this important section of the contract. A few of my agents have taken to putting instructions in the MLS, and surprisingly, these instructions are often ignored.

Step up Brokers and team leaders and train your agents on the importance of completing this section.

ebusiness training

Does your company have an e-business department?

We do. 

The department is the first point of contact for customers inquiring on Company sponsored ads online about buying or selling a home.  Once the e-business department has made the initial contact, the customer’s contact information and their real estate needs are forwarded to an agent located in the area the customer is interested in buying or selling a home.

We provide initial and ongoing training to our agents that want to be on our e-business team and we monitor their results throughout the year.  Our goal is to provide a quick response, match the customer up with an agent best suited to assist them to satisfy their real estate needs with a successful closing.   

Close more sales. You say it best, when you say nothing at all.

Know when to stop talking

know when to stop talking

In our experience, a difficult skill set to master is the ability to stop talking.  It is something we must consciously work on.  In our opinion, we are not the only real estate agent that could use improvement in this area.

Salespeople love to talk.  But there comes a time, when we must stop talking.  We need to stop talking so that:

  • The customer can reflect on the information we just provided.  
  • The customer can ask questions.
  • The customer can say, yes.

We also need to stop talking so that we can improve another part of our technique, our listening skills.  It is by listening to the customer’s comments, questions and objections, that we can determine the correct path to satisfying the customers’ needs and goals.

The great thing about a GPS, it provides you a route to where you want to go.

Looking for direction?

I use my GPS nearly every day.  If I am not using it to find out how to get somewhere, I am using it to find out how long it will take to get where I want to go.  Ellen, Clarissa and I try to manage and train our agents, the same way.

We know you have joined us so that you can sell real estate.  Your goal is to make real estate sales your career.   If we do not provide specific direction on how to sell real estate or more real estate than you currently are selling, then what value are we to you?  We are as useless and a non-working GPS and you will probably end up lost or stalled on the road to success.

That is why we our training and direction from the start is action specific.  Our focus is on results oriented prospecting and networking systems.  We teach tried and true methods for listing and selling homes and we are consistently trying and researching new ways to reach buyers and sellers.  Just like using a GPS to travel, we know what routes will get you to the success you desire and the time you will need to invest to get there.

But of course, you have to do the work.  You have to follow the route.  You do the driving.  We will be there to encourage, to hold you accountable, to help you focus, to offer direction, but the drive, the journey depends on you.  How many houses you sell, how fast you become successful, is determined by how you use the tools, systems, direction and training we provide. 

So are you ready?  Are you seeking direction?  Contact us for a private meeting or to find out when our next career night is going to be held.        

How do you know if a real estate career is right for you?

How do you know if a real estate career is right for you?

is a real estate career right for you?

To help you decide if a career with Watson Realty is right for you, we are offering an opportunity for you to attend a career night on March 14th from 7pm-8pm in our Kissimmee office.

The purpose of the career night is for you to determine:

  1. If you should consider signing up for the State required 63 hour real estate school.
  2. If you are already licensed, you will get a look inside Watson Realty and what we have to offer.

Interested in finding out more? Email, text or fill out a contact form to reserve your seat. 407-304-0255

Your real estate career does not have to be left up to chance.

ellen thunell professional broker

Your real estate career does not have to be left up to chance.

An successful career in real estate is dependent on several factors. An individuals drive, focus and discipline are extremely important to one’s success, and so is the support received.

Having someone provide continuous training, offer continued encouragement and nurturing provides a foundation that is strong enough from which to build the strongest of careers.

That is what we offer. That is our guarantee.

Legendary Quality Service includes being on time for appointments

Legendary Quality Service includes being on time for appointments

I don’t like it when people are late. I don’t think I am the only one that feels this way. My frustration intensifies when the person that is late in arriving or contacting me is someone that I am counting on to provide a service.

customer service includes being on time

As a real estate broker for many, many years, I have known real estate agents that can’t seem to arrive anywhere on time. In my opinion, constantly being late is poor customer service.

They have excuses, but what they dont have is an appreciation for other people’s time. Selling real estate in a busy city like Orlando or Kissimmee comes with it’s own challenges of travel. As agents, we have to learn to adapt to these challenges. Leaving earlier than we need too or checking our GPS priot to leaving for delays and faster routes are simple ways to reduce tardiness.

Quality customer service expects you to be on time.

How to build a successful real estate career

Your career is a call away!