Legendary Quality Service includes being on time for appointments
I don’t like it when people are late. I don’t think I am the only one that feels this way. My frustration intensifies when the person that is late in arriving or contacting me is someone that I am counting on to provide a service.
As a real estate broker for many, many years, I have known real estate agents that can’t seem to arrive anywhere on time. In my opinion, constantly being late is poor customer service.
They have excuses, but what they dont have is an appreciation for other people’s time. Selling real estate in a busy city like Orlando or Kissimmee comes with it’s own challenges of travel. As agents, we have to learn to adapt to these challenges. Leaving earlier than we need too or checking our GPS priot to leaving for delays and faster routes are simple ways to reduce tardiness.
Quality customer service expects you to be on time.